Measuring the Quality of Pennsylvania's Commercial HMOs 2006- Member Satisfaction
Satisfaction surveys obtain members’ views on HMO quality and service.

These standardized member satisfaction measures are from the annual Consumer Assessment of Health Plans Survey® (CAHPS) for calendar year 2006 . Independent research companies conduct the survey for each HMO, and the resulting member satisfaction measures become part of the HMO’s accreditation review. State average and national averages, when available, are included.
Overall Rating Approvals & Referrals Customer Service

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