Member Satisfaction

Approvals & Referrals

Getting Needed Care

In the last 12 months, how often was it easy to get the care, tests or treatment you thought you needed?
HMOsYearPercent who answered
always or usually
Aetna Health Inc.2006 89
First Priority Health2006 95
Geisinger Health Plan2006 89
HealthAmerica & HealthAssurance2006 86
Keystone Health Plan Central2006 90
Keystone Health Plan East2006 86
Keystone Health Plan West (HMO)2006 94
Keystone Health Plan West (POS)2006 95
UPMC Health Plan2006 87
HMO National Average2006 87
HMO State Average2006 89

Seeing a Specialist
In the last 12 months, how often was it easy to get appointments with a specialist?
HMOsYearPercent who answered
always or usually
Aetna Health Inc.2006 77
First Priority Health2006 86
Geisinger Health Plan2006 86
HealthAmerica & HealthAssurance2006 84
Keystone Health Plan Central2006 84
Keystone Health Plan East2006 73
Keystone Health Plan West (HMO)2006 83
Keystone Health Plan West (POS)2006 87
UPMC Health Plan2006 82
HMO National Average2006 81
HMO State Average2006 80

NR - Not Reported

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