Member Satisfaction

Approvals & Referrals

Getting Needed Care

In the last 12 months, how often was it easy to get the care, tests or treatment you thought you needed?

HMOs Year Percent who answered always or usually Aetna Health Inc. 2006 89 First Priority Health 2006 95 Geisinger Health Plan 2006 89 HealthAmerica & HealthAssurance 2006 86 Keystone Health Plan Central 2006 90 Keystone Health Plan East 2006 86 Keystone Health Plan West (HMO) 2006 94 Keystone Health Plan West (POS) 2006 95 UPMC Health Plan 2006 87 HMO National Average 2006 87 HMO State Average 2006 89

Seeing a Specialist

In the last 12 months, how often was it easy to get appointments with a specialist?

HMOs Year Percent who answered always or usually Aetna Health Inc. 2006 77 First Priority Health 2006 86 Geisinger Health Plan 2006 86 HealthAmerica & HealthAssurance 2006 84 Keystone Health Plan Central 2006 84 Keystone Health Plan East 2006 73 Keystone Health Plan West (HMO) 2006 83 Keystone Health Plan West (POS) 2006 87 UPMC Health Plan 2006 82 HMO National Average 2006 81 HMO State Average 2006 80

NR - Not Reported

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