Member Satisfaction
Customer Service
Getting Help from Customer Service
In the last 12 months, how often did your health plan’s customer service give you the information or help you needed?
HMOsYearPercent who answered
always or usually
Aetna Health Inc.2006 63
First Priority Health2006 82
Geisinger Health Plan2006 68
HealthAmerica & HealthAssurance2006 78
Keystone Health Plan Central2006 76
Keystone Health Plan East2006 68
Keystone Health Plan West (HMO)2006 79
Keystone Health Plan West (POS)2006 NR
UPMC Health Plan2006 NR
HMO National Average2006 75
HMO State Average2006 71

NR - Not Reported

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